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Shipping methods, costs and delivery duration<\/strong><\/p>\n The ordered goods are entrusted to the courier usually within a maximum of 48 hours from receipt of payment. Deliveries are made from Monday to Friday<\/strong> during office hours. Orders placed by the Customer during the weekend are handled the following Monday. <\/p>\n To monitor delivery tracking, use the tracking number received via email when confirming the order, or request it by writing to the following address:<\/p>\n Shipping costs are \u20ac9,00 fr orders under \u20ac130,00 and is free for orders over \u20ac130,00.<\/p>\n Please note that during promotions and the Christmas period, processing of new orders may experience slight delays.<\/strong><\/p>\n For orders placed by new Customers, Azienda Agricola Alessandro Moroder reserves the right to carry out cross-checks between the Company that issued the credit card and the Customer\u2019s credit institution, in order to verify the validity of the transaction and then proceed with the shipment of the ordered goods. This procedure could lead to slight delays in the shipment of the first order. <\/p>\n Return Conditions<\/strong><\/p>\n The customer can request, within fifteen (15) working days from the delivery date, the return of any product, even on offer, if he is not satisfied with the purchase made.<\/p>\n The costs incurred for the return are the responsibility of the customer<\/strong>.<\/p>\n In general, before any request, Azienda Agricola Alessandro Moroder emphasizes making sure that the products to be returned are in the same condition in which they were received, that is:<\/p>\n The products to be returned must be handed over to the courier within five (5) business days from the date the return is communicated to GLS or Bartolini.<\/p>\n The verification of the product\u2019s integrity may take up to 5 business days.<\/p>\n Azienda Agricola Alessandro Moroder reserves the right to refuse unauthorized or late shipped returns.<\/p>\n THE STEPS TO FOLLOW FOR THE RETURN REQUEST<\/strong><\/p>\n Communicate the return request by writing to the following address mail@moroder.wine<\/strong> indicating:<\/p>\n Then wait for Azienda Agricola Alessandro Moroder to take charge of the request sent and authorize the return;<\/p>\n Proceed with the preparation of the goods to be returned once the authorization has been received.<\/p>\n The customer is free to use any courier to return the reported products.<\/p>\n MODALIT\u00c0 DI RIMBORSO:<\/p>\n REFUND TIMES:<\/p>\n Azienda Agricola Alessandro Moroder will refund the entire amount paid for the purchase of the products, with the exclusion of transport contributions, within the time limits established by law (within 14 days of receiving the return) and provided that the Products have been returned in compliance to the above provisions.<\/p>\n In particular:<\/p>\n
For our shipments we rely on the express couriers GLS and Bartolini.<\/p>\n\n
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