Shipping and returns
Shipping methods, costs and delivery duration
The ordered goods are entrusted to the courier usually within a maximum of 48 hours from receipt of payment.
For our shipments we rely on the express couriers GLS and Bartolini.
Deliveries are made from Monday to Friday during office hours. Orders placed by the Customer during the weekend are handled the following Monday.
To monitor delivery tracking, use the tracking number received via email when confirming the order, or request it by writing to the following address:
Shipping costs are €9,00 fr orders under €130,00 and is free for orders over €130,00.
Please note that during promotions and the Christmas period, processing of new orders may experience slight delays.
For orders placed by new Customers, Azienda Agricola Alessandro Moroder reserves the right to carry out cross-checks between the Company that issued the credit card and the Customer’s credit institution, in order to verify the validity of the transaction and then proceed with the shipment of the ordered goods. This procedure could lead to slight delays in the shipment of the first order.
Return Conditions
The customer can request, within fifteen (15) working days from the delivery date, the return of any product, even on offer, if he is not satisfied with the purchase made.
The costs incurred for the return are the responsibility of the customer.
In general, before any request, Azienda Agricola Alessandro Moroder emphasizes making sure that the products to be returned are in the same condition in which they were received, that is:
- they must not have been opened, used or damaged;
- they must be returned in their original packaging;
The products to be returned must be handed over to the courier within five (5) business days from the date the return is communicated to GLS or Bartolini.
The verification of the product’s integrity may take up to 5 business days.
Azienda Agricola Alessandro Moroder reserves the right to refuse unauthorized or late shipped returns.
THE STEPS TO FOLLOW FOR THE RETURN REQUEST
Communicate the return request by writing to the following address mail@moroder.wine indicating:
- order number.
- the item you wish to return.
- motivation.
- the desired compensation method, among those provided below.
- contact details.
Then wait for Azienda Agricola Alessandro Moroder to take charge of the request sent and authorize the return;
Proceed with the preparation of the goods to be returned once the authorization has been received.
The customer is free to use any courier to return the reported products.
MODALITÀ DI RIMBORSO:
- CREDIT CARD: for orders paid by credit card, the amount will be canceled by our systems and made available again on the customer’s account statement according to the times established by the bank that issued the card (generally the following month) .
REFUND TIMES:
Azienda Agricola Alessandro Moroder will refund the entire amount paid for the purchase of the products, with the exclusion of transport contributions, within the time limits established by law (within 14 days of receiving the return) and provided that the Products have been returned in compliance to the above provisions.
In particular:
- REFUND ON CREDIT CARD: the transaction will be canceled by our systems, approximately, within 14 working days of receiving the return. The time it takes for the refund to appear on your account may vary and depends on the institution that issued the card. In this case we invite you to contact your bank.
In particular: General term and conditions of sale
